SOFTEL Communications: Partners in the power of transformation

Supporting partnerships is critical to the team at SOFTEL. Whether it’s partnerships with vendors, service companies, and clients to improve business operations or even with their own internal processes, SOFTEL has strived for great relationships since 1993.

Since then, SOFTEL has expanded operations through contact center operations, unified communications and with major vendors. Historically at the forefront of emerging technologies, they have provided thought leadership and innovations, such as social media, IoT, AI, and cognitive sciences, across a wide spectrum of industry verticals.

A change that’s tailor-made

The paradigm shift that the cloud has caused and the opportunities it has created is a big motivator for everyone involved in IT. Unified communications, PaaS, IaaS, and SaaS solutions are reducing operational complexity, boosting customer experience, and generating better business results. That’s why SOFTEL’s focus has shifted from legacy systems to migrating or integrating future-proofed cloud technologies, for themselves and their customers. It’s not just about any cloud solutions but about finding the right solutions.

SOFTEL’s experience with multiple vendor products and solutions gives the company the depth and scope needed to provide their clients with the right innovative solutions. For example, combining Microsoft Teams for concierge services, SOFTEL showcased the possibilities for integrating core communications technologies in new and innovative ways.

Also, alongside Microsoft, with a full development team for Cisco as well as integration competencies on other platforms such as Amazon, ServiceNow, Salesforce, SOFTEL has created various Chatbot applications, extending standard functions with calendars, allocations, bookings, and amendments without affecting crucial enterprise SLA’s.

Over time SOFTEL’s clients and their consumers have shifted from voice and simple media (SMS, email, etc.) into the social media era – and beyond. This has driven growth towards automation, artificial intelligence, IoT, Big Data and Cognitive Sciences. Where previously their clients were interested in volumes and aggregates, now more business insights are required for larger operations happening across multiple CX channels. This has led to the expansion of SOFTEL’s services from large, enterprise deployments to distributed and hybrid architectures, across many technologies.

The drive to thrive

When it comes to what makes SOFTEL stand out there are several factors. One of these is the expertise of their people. The whole organization thrives on the drive, experience, and knowledge collectively provided to customers by their core team. SOFTEL understands the impacts of technological advances and applies them to real-world scenarios, which is why their customers receive tailor-made solutions.

The value of collaborations is a big driver for SOFTEL, both internally and externally. They recognize that partnerships bring exponentially more benefits to all sides through knowledge sharing and combined experiences, which relates to their expertise on cloud services. SOFTEL understands that a major benefit to providing key services anywhere in the connected world are the vendors, partners, and other entities providing emerging cloud services. Related to this expertise is SOFTEL’s business acumen. Knowing what is achievable, feasible and the art of the possible are assets to any service integration organization – and SOFTEL has those assets in spades.

Everyone within the organization is a specialist in their area. This means that together, SOFTEL combines a wide set of skills, knowledge, and experience which enables better innovation for their customers and clients. And with each new requirement, their expertise grows, which is then used to provide unique deliverables and services to support complex platforms, solutions, and technologies. This method of augmented design and learning enables SOFTEL to provide more services, attain more knowledge, and understand those complex solutions.

SOFTEL is currently focused on their customers’ digital transformation by augmenting legacy solutions and migrating them to cloud-based or hybrid services. Which, as a great facilitator, is where SOFTEL wants to be. They recognize that very large enterprises have invested significant effort, time, money, and resources in maintaining on-premises architecture, platforms, and solutions. Providing guidance and drivers through migrations to the cloud is a complex undertaking. In the next few years, SOFTEL expects that most of their customer base will be looking to the cloud to reduce complexity and costs across their IT structure. And SOFTEL is ready to be the partner they need to achieve their cloud goals.

SOFTEL’s core services:

  • CX Business Solutions  
  • CX Development Services
  • CX Cloud Solutions
  • UC Partner Services
  • UC Managed Services

 “Our management team leverage individual business skills, technology backgrounds and areas of expertise to create a strong organization that continually provides innovative and intuitive solutions for all of our customers.”