Artificial intelligence industries are booming these days, a research from Capgemini Research Institute revealed that retailers are helped by AI in saving approximately about $300 billion. This aids in developing the technology further.
The research considered 400 retailers worldwide and the ways they implement the fast-growing technology. It is observed that, more than a quarter retailers are using and recommending artificial intelligence from 2016.
Capgemini vice president global consumer products and retail sector Kees Jacobs explains, “For global retailers, it appears reality has kicked in regarding AI, both in terms of what the technology can achieve and what they need to do to get there.”
It is brought to light that, those retailers who use AI are eight times stronger in dealing with complex projects. 10 percent of industries who have adopted artificial intelligence are saying that their driving source is customer experience. And 7 percent of them are considering customers pain points on their priority list. Meanwhile, cost (62 per cent) and ROI (59 per cent) are driving most investment into the space.
In spite of this revelation, 98 percent of industries believe in decreased customer complaints and 99 percent want to increase sales.
Retailers in India are coming up with new collaborative strategies to increase footfalls
APAC Retailers Can Now List Their Products on Google For Free
Amid collapse, Hong Kong retailers urge restrictions on landlord action
FMCG companies help retailers get back to work
Daisy Intelligence raises CAD 10 million to improve its platform
© 2021 CIO Bulletin. All rights reserved.